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FAQ


Frequently Asked Questions

+ Where can I buy the Merias Products?

Merias Products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.

+ What about shipping costs and returns?

We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after you receive your order. Return costs are not covered.

We offer a 1-year limited warranty.

+ When will my order be shipped?

Shipping times vary as we do ship worldwide from different fulfillment center location. 

+ How do I cancel an order ?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apoligize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

+ What is your return policy ?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. 

Please note that consumers are responsible for paying their own shipping costs for returning an item. Original shipping charges are not refundable.